Having issues or need clarity on how something works? This is CYRISMA’s largest support section—packed with answers to common questions, detailed troubleshooting for scans and agents, error message explanations, configuration tips, and best practices to keep your deployments running smoothly.

• How Do We Grade Vulnerability Scans?
• How to Setup MFA (Multi-Factor Authentication)
• Unable to see any instances when logging in.
• What is the ARF File Error?
• Where to Find Information on User Roles?
• Where can I upload custom logo?
• Where Do I Find Logs to Troubleshoot the CYRISMA Agent?
• Where do I find the Risk Assessment report?
• You're Seeing Detections Through your EDR from CYRISMA.
• Why Am I Experiencing Issues with Multi-Factor Authentication (MFA)?
• Why Are My Instance Grade Scores Missing at the Start of a New Month?
• Why Is the MSP Link on the CYRISMA Website Blocked?
• Why Am I Not Receiving CYRISMA Email Notifications?
• Can I change the CYRISMA Agent File Name?
• Debian Support and Hardware Compatibility
• Where Do I Login To My MSP Dashboard?
• Why Is My Account Locked? (Causes and Solutions)
• How to Remove Access to Microsoft 365 Cloud
• How to Resolve Compliance Detection for TLS Certificate
• How to Change the Secure Baseline Profile for Targets
• How to Update an Instance Name in CYRISMA
• How to Customize a Secure Baseline Scan by Suppressing Benchmarks
• Google Drive Error: Domain Administrators Have Disabled Drive Apps
• Why Are My Patches Not Disappearing?
• Understanding CYRISMA Scoring and How to Improve Your Grades
• Exporting a CSV File of CVEs Tied to Assets
• How to Delete a Mitigation Plan
• How to Configure CYRISMA for Successful Network Discovery
• Failed O365 Credentials Due to Invalid "Secret Value"
• Troubleshooting the "Inaccessible OVAL File" Error
• List of Applications Patchable by CYRISMA
• Understanding the Functionality of Critical Security Patches
• What Operating Systems does CYRISMA Support?
• What Happens When a Workstation with a Pending Patch is Offline?
• How Do I Address CVE-2022-0001 in CYRISMA and Confirm It Is Resolved?
• Why Does Endpoint Protection Like ThreatLocker Block the CYRISMA Agent Installation?
• Why You May Be Seeing an "Access Denied" Error When Logging into the CYRISMA Portal
• Understanding CYRISMA's Internal and External Vulnerability Scans
• How CYRISMA's Data Scans Help Prove Exposure Levels and Mitigate Risk
• Setting Up and Using Custom Regex in CYRISMA
• Best Practices for Data Scans in CYRISMA
• Network Discovery in CYRISMA: A Comprehensive Guide
• Windows Patching – Understanding the Process and Best Practices
• Understanding Auto Patching in CYRISMA
• Alternative CYRISMA Installation Script for Windows
• Why Can't I Undo a Patch Done by CYRISMA?
• Handling Dark Web Monitor Results in CYRISMA
• Password-Protected Reports in CYRISMA
• Streamlining MSP Operations with CYRISMA’s Centralized Vulnerability Manager (CVM)
• How to Raise Your Compliance Score in CYRISMA
• What Happens If a Device Name Changes in CYRISMA?
• Why Some Windows KBs Appear in Vulnerability Scans but Not in Patch Manager
• Understanding Risk Level vs. Exploitability in CYRISMA