Why am I unable to see any instances when logging in?
Learn how to troubleshoot login issues and fix the problem in no time.
Written by Chris Zator
Updated at November 15th, 2024
- User Manual
- Agents
- The Cyber Risk Assessment Process
- API Documents
- General Questions and Troubleshooting
- The Cyber Risk Assessment Process (Video Tutorials)
- Sales and Prospecting Articles
- CYRISMA Partner Portal Access
- Glossary
- CYRISMA Change Log
- Support Ticket SLA
- Onboarding Framework
- PSA Integrations
- Billing Questions
- Self Onboarding Guide
Table of Contents
Overview:
If you find that the MSP interface isn’t displaying your instances, it’s often due to a caching issue. Follow these steps to resolve the problem.
Step 1: Refresh the Page
For Windows Users:
- Log into the MSP interface and press Left Ctrl + F5.
For Mac Users:
- Use Cmd + Shift + R to refresh the page.
Step 2: Verify Instance Visibility
- After the page refreshes, check to see if your instances are now visible. If they still aren’t appearing, you may need to proceed to the next step.
Step 3: Repeat the Refresh
- It may be necessary to refresh the page up to two times to ensure that the cache is completely cleared.
Conclusion:
By following these steps, you should be able to resolve any issues with the MSP interface not displaying your instances. If the problem persists after trying these solutions, please contact support for further assistance.