Overview

CYRISMA sends email alerts for various actions, including:

• Password resets
• Completed scans
• Mitigation plan creation, assignment, and overdue reminders
• And more

These notifications are important for maintaining security and staying updated on actions within your instance. If you're not receiving these emails, follow the troubleshooting steps below.

Troubleshooting Steps

Check Spam or Junk Folders:

• Often, email alerts may be directed to your spam or junk folder. Make sure to check these folders in your email client to ensure CYRISMA notifications aren’t mistakenly marked as spam.

Review Your Company’s Spam Filter:

• Sometimes, company-level spam filters may block emails from unfamiliar addresses. Consult with your IT team or email administrator to verify that CYRISMA emails aren’t being filtered at the server level.

Contact CYRISMA Support:

• If you’ve completed the checks above and still haven’t received the expected emails, reach out to CYRISMA Support. We will work with you to resolve the issue and ensure email notifications are being delivered successfully.

Thank you for your cooperation and understanding as we work to ensure uninterrupted email delivery.