Why You May Be Seeing an "Access Denied" Error When Logging into the CYRISMA Portal
If you're receiving an "Access Denied" error when trying to log in to the CYRISMA portal, it’s likely caused by tracking parameters being added to the portal URL. These parameters are often appended by tools like Google Analytics when monitoring cross-domain traffic.
Written by Liam Downward
Updated at January 8th, 2025
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Table of Contents
What’s Happening?
For example, you might see a URL like this:
https://msp.cyrisma.com?_gl=1*xy8ppx*_ga*NDc5OT...These tracking codes are flagged by our security system as potential threats and are blocked to ensure the safety of our portal.
How to Fix It
To resolve this issue, follow these steps:
Access the Portal Directly:
- Use a clean URL without any added parameters.
- Ensure the URL looks like this:
https://msp.cyrisma.com- and not one with additional characters after it.
Disable Automatic Tracking:
- If your system or browser automatically appends tracking parameters, adjust the settings or temporarily disable such features when accessing the portal.
Clear Your Browser Cache:
- Cached versions of the URL might include these tracking parameters. Clearing your cache ensures the portal loads with a clean URL.
Why Does This Happen?
Our security provider, Sucuri, blocks requests that include certain tracking parameters (like those added by Google Analytics). While these parameters are not inherently harmful, they can mimic behaviors associated with malicious activities, and as a precaution, they are blocked.
Frequently Asked Questions
Q: Can CYRISMA prevent this from happening?
A: Unfortunately, this is outside of our control. The tracking parameters are added by third-party tools like Google Analytics, and these modifications must be resolved on your end.
Q: Is my account at risk because of this error?
A: No. The error is purely a result of tracking parameters in the URL and does not indicate any compromise to your account or data.
Q: How can I prevent this issue in the future?
A: Ensure you always use the direct URL (https://msp.cyrisma.com) to access the portal. If you use Google Analytics or similar tools, configure them to avoid appending tracking parameters when accessing the portal.
Need More Help?
If you continue to experience issues or need further assistance, feel free to contact our support team. We’re here to help!