How to Resync a Renamed or Rebuilt Machine in CYRISMA
If you have machines in CYRISMA that have been renamed or rebuilt, you may encounter issues where the system is not reflecting the current machine name or patch status. This can occur when the platform still associates the machine with the old name or incorrectly believes that patches were previously applied. Below is a step-by-step guide to resolve these issues and ensure that Cyrisma recognizes the updated machine information correctly.
Written by Tony Scribe
Updated at November 27th, 2024
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Table of Contents
Steps to Resync a Renamed Machine or Rebuilt Machine:
1. Delete the Target and Agent
- Go to your CYRISMA instance and locate the target that hosts the agent (the machine in question).
- Delete both the target and the agent associated with it. This action removes all references to the old machine name and the previous agent.
2. Uninstall the Agent
- On the host machine where the agent was previously running, uninstall the agent. This ensures that all old agent data is removed from the system.
3. Reinstall and Reprovision the Agent
- Reinstall the CYRISMA agent on the host machine.
- During this installation, the agent will automatically be named according to the current "System Name" of the machine, ensuring it reflects the updated name.
Additional Step for Machines with Patching Issues:
If a rebuilt machine (with the same name) is showing patches as due, but clicking on the patch list doesn’t show the machine, follow these steps to ensure it is treated like a new machine and its patch data is refreshed:
-
Disable the Old Agent
- Go to Admin > Scan Agents and locate the agent you wish to remove.
- Click the pencil icon next to the agent and set the Status to Disabled.
-
Run a New Scan
- After reinstalling and reprovisioning the agent on the machine, initiate a new scan.
- Once the scan completes, the platform will recognize the new agent and treat it as a fresh machine. The patches will be repopulated and show correctly in the patch list.
Troubleshooting Tips:
- Ensure that the System Name of the machine is correctly updated before reinstalling the agent.
- If the machine is still not reflecting the correct patch data after a new scan, check the Scan Agent Status in Admin > Scan Agents and ensure that the agent is properly reactivated.
By following these steps, you should be able to resolve issues related to renamed or rebuilt machines in CYRISMA, and ensure that patching and machine names are updated accurately. If you continue to experience issues, feel free to contact CYRISMA Support for further assistance.