Troubleshooting CYRISMA Agent Provisioning Failures: Checking the "Server" Service
When provisioning a new CYRISMA agent, there may be instances where the agent fails during the initial setup process. One common issue involves the "Server" service on the agent host. This guide provides troubleshooting tips to resolve agent provisioning issues.
Written by Chris Zator
Updated at November 27th, 2024
Table of Contents
Key Support Note
1. Agent Fails During Initial Provisioning
- If the agent fails while being initially provisioned, it is important to check that the "Server" service is running on the host machine where the agent is being installed.
- How to Check:
- Open the Services console on the host machine (you can do this by typing
services.mscin the Run dialog or search bar). - Look for the service named "Server" in the list.
- Ensure that the service is running. If it is not, right-click on the service and select Start.
- Open the Services console on the host machine (you can do this by typing
- How to Check:
Conclusion
Ensuring that the "Server" service is running on the agent host is a key step in resolving provisioning failures. If the service is not active, starting it should allow the agent to complete the provisioning process successfully.