Why Is My Account Locked? (Causes and Solutions)
If your account is locked, it’s usually due to security protocols triggered by multiple failed login attempts or administrative action. Here’s how to identify the cause and resolve the issue.
Written by Liam Downward
Updated at November 20th, 2024
- User Manual
- Agents
- The Cyber Risk Assessment Process
- API Documents
- General Questions and Troubleshooting
- The Cyber Risk Assessment Process (Video Tutorials)
- Sales and Prospecting Articles
- CYRISMA Partner Portal Access
- Glossary
- CYRISMA Change Log
- Support Ticket SLA
- Onboarding Framework
- PSA Integrations
- Billing Questions
- Self Onboarding Guide
Table of Contents
1. Why is Your Account Locked?
-
Multiple Failed Login Attempts:
Entering the wrong username or password too many times can result in your account being temporarily locked for security purposes. -
Administrative Lock:
Your account may be locked by an administrator due to inactivity, policy violations, or other reasons.
2. Steps to Unlock Your Account
A. Wait for the Lockout Period to Expire
In most cases, accounts locked due to failed login attempts will automatically unlock after a specified time (e.g., 15-30 minutes).
B. Contact Support
If your account does not unlock after the waiting period, reach out to the Support Team or your system administrator. Provide the following information to expedite the process:
- Your username or email address.
- A description of the issue and any error messages you received.
C. Verify Credentials
Before attempting to log in again, double-check your username and password to ensure they are correct. Use the Forgot Password feature if necessary.
3. Preventing Future Lockouts
- Limit login attempts to avoid triggering the lockout mechanism.
- Store your credentials securely using a password manager.
- Regularly update your password to maintain security.
Need Further Assistance?
If you’re unable to resolve the issue, contact our Support Team for personalized help.