Why is my Web App Scanning Failing?
This article provides guidance on addressing issues with Web App scans caused by incorrect URL configuration.
Written by Liam Downward
Updated at November 25th, 2024
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Issue
The Web App scan for a URL (e.g., http://www.cyrisma.com) may fail or produce incorrect results if the URL includes unnecessary prefixes, such as "www."
Solution
To resolve the issue:
Verify the URL Configuration
- Ensure the URL entered for the Web App scan does not include "www." unless explicitly required by the application.
- Example: Change
http://www.cyrisma.comtocyrisma.com.
Reconfigure the Web App Scan
- Access the Web App scan settings in your CYRISMA instance.
- Update the URL field to the corrected address (e.g.,
cyrisma.com).
Run the Scan Again
- Save the updated configuration and re-initiate the Web App scan.
Notes
- If the issue persists after reconfiguring the URL, verify DNS settings or consult your web application administrator.