Why Is the MSP Link on the CYRISMA Website Blocked?
Written by Noah Garland
Updated at November 15th, 2024
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Table of Contents
Issue Summary
Some users may encounter issues accessing the MSP login screen on the CYRISMA website. This is caused by a known bug with Google Analytics, which occasionally inserts a tracking link that can be misinterpreted as a malformed URI string by our Web Application Firewall (WAF) powered by Sucuri. As a result, Sucuri’s firewall may block access to the MSP login screen.
Recommended Solution
To prevent interruptions, we recommend bypassing this issue by directly bookmarking the MSP login URL: https://msp.cyrisma.com. Accessing the login page through this direct link should avoid the Google Analytics tracking link that can trigger the firewall block.
Additional Information
We are actively monitoring this issue and awaiting a resolution from Google. Thank you for your patience and understanding as we work to ensure uninterrupted access to the MSP portal.