Issue
Patches that have been successfully applied are still displayed in the vulnerability section of devices, even though they do not appear in the Root Cause Analysis.

Cause
This issue can occur if the affected devices have not been rebooted after the patches were applied. A reboot is often required to finalize the patching process and for the system to properly reflect the updated status in the vulnerability section.

Resolution Steps

Verify Patch Application

• Confirm that the patches were applied successfully through your patch management tool or system logs.

Reboot the Device

• Reboot the device to ensure the patches are fully installed and recognized by the system.
• After the reboot, allow some time for the system to rescan and update the device’s status in the vulnerability section.

Perform a Manual Rescan

• If the patches still appear in the vulnerability section after a reboot, manually initiate a vulnerability scan for the device to refresh its status.

Verify Updated Status

• Check the vulnerability section to confirm that the patches no longer appear.

Additional Notes

• If the issue persists despite following these steps, ensure that the patches are compatible with the system and were not partially applied.
• Verify that there are no network or agent communication issues preventing the vulnerability status from updating.

Escalation
If the problem continues after completing the above steps, escalate the issue to your support team for further investigation. Provide detailed information, including:

• Device logs
• Patch deployment reports
• Screenshots of the vulnerability section

Best Practices

• Always perform a system reboot after applying patches, unless explicitly stated as unnecessary.
• Schedule regular scans to ensure that all vulnerabilities are updated in real-time.

This process ensures accurate reflection of patching status and minimizes false-positive vulnerabilities in reports.