Troubleshooting the "Inaccessible OVAL File" Error
The "Inaccessible OVAL File" error indicates that the CYRISMA system was unable to access the vulnerability database required to complete the scan. When this error occurs, the scan is skipped to avoid producing incomplete or inaccurate results.
Written by Liam Downward
Updated at November 27th, 2024
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Table of Contents
Steps to Resolve the Error
1. Check Network Connectivity
- Ensure Stable Internet Access: Verify that the machine being scanned has a stable and reliable network connection.
- Firewall/Proxy Settings: If your organization uses firewalls or proxies, ensure that the necessary connections for accessing external databases are not being blocked.
2. Verify Disk Space Availability
- Sufficient Disk Space: Confirm that the machine has enough free disk space to download and store the required vulnerability database.
- Recommended Space: Ideally, ensure at least 10 GB of free space to accommodate database downloads and temporary files.
3. Re-run the Scan
After confirming network and disk space issues have been resolved:
- Retry the scan using the CYRISMA platform.
- Monitor the process to ensure the error does not recur.
What to Do If the Issue Persists
If you continue to encounter the error after addressing these factors, contact CYRISMA Support for additional troubleshooting. Provide details about your environment, such as network settings and available disk space, to assist in resolving the issue.
By ensuring proper connectivity and sufficient disk space, you can prevent the "Inaccessible OVAL File" error and ensure accurate and complete scans.