User Management
Learn how to efficiently manage user accounts and permissions within your organization to ensure proper access and security protocols are in place.
- User Manual
- Agents
- The Cyber Risk Assessment Process
- API Documents
- General Questions and Troubleshooting
- The Cyber Risk Assessment Process (Video Tutorials)
- Sales and Prospecting Articles
- CYRISMA Partner Portal Access
- Glossary
- CYRISMA Change Log
- Support Ticket SLA
- Onboarding Framework
- PSA Integrations
- Billing Questions
- Self Onboarding Guide
Table of Contents
Managing Users in CYRISMA: Adding and Editing Users
As an admin, you have the ability to manage user information in your organization. This guide will walk you through how to add new users and edit existing user details using the Admin > User Management feature.

User Roles in CYRISMA
When creating or editing a user, you must assign them a User Role, which determines their level of access and permissions within the system:
- Tech: Access is restricted to the instances they are assigned to, with no administrative privileges.
- Administrator: Full access to all instances, including the ability to create, modify, or delete instances.
- Operator: Limited access, restricted to viewing and managing mitigation plans within assigned instances.


Adding a New User
To add a new user to your organization:
Navigate to User Management:
- Log in to the CYRISMA MSP Home Page.
- On the navigation bar at the top of the page, click Admin.
- From the dropdown menu, select User Management.

Open the Add New User Modal:
- On the User Management page, click the Add User button.
- The Add New User modal will appear (refer to the screenshot above).
Fill Out the Required Fields:
- First Name: Enter the user's first name (required).
- Last Name: Enter the user's last name (optional).
- Email: Provide the user’s email address, which will also populate the User Name field automatically. The User Name is non-editable and mirrors the value in the Email field.
- Password: Set a password for the user. Use the eye icon to toggle password visibility (required).
- User Role: Select one of the predefined roles (Tech, Administrator, or Operator) to assign appropriate permissions (required).
- Organization: Choose the organization the user belongs to from the dropdown list (required).
- User Account: Toggle between Enable or Disable to set the initial status of the user's account.
Save or Reset:
- Click Submit to save the new user.
- To reset the form fields, click Reset.
- Click Close to exit the modal without saving.

Editing an Existing User
Admins can modify details for existing users, except for their User Name (Email), which is not editable as it derives from the Email provided during user creation. Here’s how:
Navigate to User Management:
- Log in to the CYRISMA MSP Home Page.
- On the navigation bar at the top of the page, click Admin.
- From the dropdown menu, select User Management.
Locate the User to Edit:
- Scroll through the user list or use the search bar to find the user whose information you need to update.
Open the Edit User Modal:
- In the user’s row, click on the pencil icon to open the Edit User modal.
Editable Fields in the Edit User Modal:
- First Name: Update or correct the user’s first name.
- Last Name: Update or correct the user’s last name.
- Password: Change the user’s password if necessary. Use the eye icon to reveal or hide the password input.
- User Role: Update the user’s role within the system (Tech, Administrator, or Operator).
- Organization: Review or update the user's organizational affiliation.
- User Account Status: Enable or Disable the user account as needed.
Reset Multi-Factor Authentication (Optional):
- If required, click Reset MFA to reset the user’s multi-factor authentication settings.
Save or Reset Changes:
- Click Submit to save your changes.
- To undo modifications before saving, click Reset.
- To close the window without saving, click Close.