Why is My Cloud Scan Not Starting as Scheduled?
If your scheduled cloud scan using the CYRISMA Cloud Agent does not start on time, it may be due to the current demand and queuing of available cloud agents. Here are some key points to consider and actions you can take to ensure your scans run as expected:
Written by Noah Garland
Updated at November 27th, 2024
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Table of Contents
1. Requesting Priority for Cloud Scans
To utilize the CYRISMA Cloud Agent for data scans, you will need to submit a support ticket or contact us to specify which scans you would like prioritized. Once your request is received, we can ensure these scans are queued for earlier execution.
2. Using a Local Cloud Agent for Expedited Scans
If you require faster scan results or want more control over scheduling, we recommend using a Local Cloud Agent within your environment. The CYRISMA Cloud Agents are pooled resources shared among multiple customers, which can lead to delays during peak usage times. By using a Local Cloud Agent, you can bypass these limitations and run scans more promptly.
For guidance on setting up and using a Local Cloud Agent, refer to the following article: How to Create a Local Cloud Agent.