1. Incorrect Username or Password

One of the most frequent causes of login issues is entering the wrong username or password. Ensure that:

• Your username is typed correctly, with no extra spaces or typos.
• Your password matches exactly, keeping in mind that passwords are case-sensitive.
• You’re not using autofill with outdated credentials.

If you're unsure of your credentials, consider using the Forgot Password option to reset your password.

MSP Dashboard Login Link: https://msp.cyrisma.com/dashboard

2. Confusing Login Credentials

Users sometimes mix up their login credentials for different platforms:

• MSP Dashboard Login: This requires credentials for accessing the management system for administrators or partners.
• Client Instance Login: This requires credentials specific to a client's unique platform instance. (example: https://ccbaff1e.cyrisma.com/login)

To avoid confusion, double-check that you're using the correct credentials for the platform you are attempting to access.

3. Account Status Issues

Your account may be inaccessible due to:

• Disabled Accounts: Accounts can be deactivated by administrators. Contact your system administrator to confirm your account status.
• Locked Accounts: Too many failed login attempts can temporarily lock your account. If this happens, wait for the lockout period to expire or contact support to unlock your account.

Additional Tips

• Ensure that your internet connection is stable before trying to log in.
• Clear your browser cache and cookies if issues persist.
• Verify you are accessing the correct login page URL.

If you've tried these steps and still cannot log in, please reach out to our Support Team for further assistance. Include details such as error messages and the email address associated with your account to expedite the troubleshooting process.