June 2025 Fireside Q&A: Your Most Searched Questions – Answered!
At CYRISMA, we take your feedback seriously—even the kind that comes in silently through your knowledge base searches. Recently, we analyzed trends in our Helpjuice platform using SwiftyAI, the built-in AI assistant that tracks frequent queries. From deployment best practices to compliance support and reporting needs, your searches told us exactly what you needed clarity on. So, we’ve compiled a Fireside Chat-style Q&A based on your most frequent questions. These come directly from your searches, and our team has provided clear, actionable answers below.
- User Manual
- Self Onboarding Guide
- Agents
- The Cyber Risk Assessment Process
- PSA Integrations
- General Questions and Troubleshooting
- The Cyber Risk Assessment Process (Video Tutorials)
- Sales and Prospecting Articles
- CYRISMA Partner Portal Access
- Glossary
- API Documents
- CYRISMA Change Log
- Support Ticket SLA
- Billing Questions
Table of Contents
❓ Q: How can I deploy CYRISMA agents across multiple device management platforms like Intune, Jamf, or Mosyle?
A: CYRISMA agents can be deployed using scripts via your RMM or MDM platform. While most organizations use a single MDM at a time, deployment works the same way—scripted installation through Intune, Jamf, or Mosyle is fully supported.
❓ Q: Do registry settings impact CYRISMA deployment?
A: Not directly. The agent itself doesn't rely on registry changes during deployment. However, some patches deployed through CYRISMA’s Patch Manager may adjust registry keys, which are currently not surfaced in the UI.
❓ Q: Can I use Chocolatey to deploy CYRISMA?
A: No. While CYRISMA’s Patch Manager can install packages via Chocolatey, you can’t install the CYRISMA agent using Chocolatey. Stick to RMM scripting or PowerShell deployment.
❓ Q: Can I scan specific network ranges using CYRISMA?
A: Yes! Whether internal or external, you can define specific IP ranges for scanning and isolate targets as needed.
❓ Q: How does CYRISMA support compliance frameworks?
A: CYRISMA maps to several industry compliance frameworks. If the framework you're looking for isn’t available, our upcoming Custom Framework Upload will allow you to import CSV mappings or build your own assessment rules.
❓ Q: Can I integrate CYRISMA with my RMM platform?
A: Not yet—but this is on our roadmap. We understand RMM integration is key for MSPs and co-managed IT teams, and it’s a high-priority initiative.
❓ Q: Can I deploy CYRISMA using an MSI installer?
A: MSI deployment is not officially supported at this time. Please continue using the provided PowerShell deployment script for agent installation.
❓ Q: How do I configure webhooks for automated alerts?
A: Currently, CYRISMA does not support webhooks for alerts. All alerting is handled in-app and via email notification settings.
❓ Q: What makes a Secure Baseline scan effective?
A: Reviewing Secure Baseline scan results and applying remediation actions. These scans compare system configurations against standards like CIS Benchmarks to identify drift and hardening gaps.
❓ Q: Why would Secure Baseline scans fail?
A: Common reasons include the asset being offline, insufficient memory (less than 1 GB), or PowerShell errors. You can review scan history for additional details or troubleshooting.
❓ Q: What are some tips MSPs can share with end users for better security hygiene?
A: Great question. Encourage your clients to:
Leave machines online and connected
Avoid cancelling updates
Reboot systems regularly
Simple behaviors like these dramatically improve patching success.
❓ Q: What should MSPs communicate to clients about vulnerability management?
A: Vulnerability management isn’t a “one and done”—it's a continuous process. Use the platform to:
Highlight remediation wins
Show pending or inherited vulnerabilities
Educate clients on what new threats mean for their risk posture
💡 Final Thoughts
These questions were driven directly by your own searches—and we’ll continue listening. Expect more editions like this as we improve our Helpjuice knowledge base with what matters most to you.
Have more questions not answered here? Drop us a note or use the Help Center search—SwiftyAI is always listening!