Understanding the 'CYRISMA Cloud Agent' Idle Status
The CYRISMA Cloud Agent may display an "Idle" or "Down" status in specific situations. This article explains the reasons for this status and provides guidance on how to resolve it.
Written by Liam Downward
Updated at November 27th, 2024
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Table of Contents
Why is the CYRISMA Cloud Agent Idle or Down?
The CYRISMA Cloud Agent remains in a down or idle state when:
- No cloud server has been designated.
- A data scan has not been initiated.
The agent requires an active cloud server and an ongoing data scan to function properly.
Steps to Resolve the Idle Status
1. Designate a Cloud Server
- Assign a machine to act as the cloud server. This step is essential for enabling the Cloud Agent to start operations.
2. Schedule a Scan
- Once a cloud server is designated, schedule a scan via the CYRISMA platform. This will activate the Cloud Agent.
3. Request Scan Prioritization (Optional)
- If an urgent scan is needed, submit a support ticket requesting prioritization.
- Your scan will begin shortly after the ticket submission.