Issue

When attempting to add agents listed under "Agents Awaiting Provisioning" to a scan, users encounter the error:
“Problem while adding agent. Please try again later!”

Cause

This issue occurs because the agents must first be provisioned. However, provisioning agents requires Systems Administrator permissions. Users with the Security Administrator role do not have sufficient privileges to perform this action.

Solution

Verify Your User Role

• Ensure you have the Systems Administrator role within your CYRISMA instance.
• If you are a Security Administrator, you will not be able to provision agents.

Request a Role Change

• Contact your Managed Service Provider (MSP) or organization’s administrator to request elevation of your role to Systems Administrator.
• Provide your MSP with the necessary details about why this permission change is required.

Provision the Agents

• Once your role has been updated to Systems Administrator, follow these steps:
  • Navigate to the Agents Awaiting Provisioning section in CYRISMA.
  • Provision the agents to make them available for scans.

Additional Notes

• Ensure that all agents are properly provisioned before attempting to add them to scans.

Confirmation

If you experience further issues or require additional support, contact CYRISMA Support at support@cyrisma.com. If no response is received within 24 hours, it will be assumed that the issue is resolved to your satisfaction.